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About the documents

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These papers explain powerful (many times simple) concepts that can save you much time and expense.

They are easy to read and understand. They are written for managers, users and programmers.

Let me tell you a story.

Two men had a machine in a box. One day the machine, which was vital to their business, stopped working. The two men looked everywhere, but could not find anyone to fix their machine. After a long search they came to an engineer. The two men asked, "Can you fix our machine?"

The engineer looked thoughtfully as he turned the box around. Finally the engineer took out a small hammer, and tapped on the machine. The machine started.

The two men were thrilled. They said, "That's amazing. We looked everywhere, but you were the only one who could fix it. How much do we owe?"

The engineer said, "That'll be $2,000."

The two men were surprised, "$2,000! Isn't that a lot for tapping on a box?"

The engineer said, "Pardon me. Let me write out my bill for you," and he wrote "Tapping on the machine ... $5. Knowing where to tap ... $1,995."

These papers distill years of experience and countless, esoteric, technical manuals into a few pages of the key concepts that will benefit you the most. Their value lies in their brevity as much as their details. These papers tell you where to tap.

You will find these documents of great value. The ideas will help you improve quality and save much time and expense over the long run.

If you do not find a document of value, we will refund your document fee. We want you to be a happy customer.